Complaints

If you feel we could have done better or there is something you believe we should be doing differently, we would like to know. Our aim is to respond to any concerns to your satisfaction and use your feedback in order to improve our service in the future. We want to resolve complaints as soon as possible.

If a complaint is complex or serious, we will send an acknowledgement within three working days and a full response within four weeks. If, for any reason, this timetable cannot be met, we will explain why. We will try to resolve your complaint to your satisfaction quickly and fairly. If you are not satisfied with our response you can refer your complaint to our Appeals Panel, which comprises at least one independent representative from the dental profession and at least one member of the public.

 

Get in touch

Get in touch

To find out more about our services or to arrange an appointment with your local DPAS Business Development Consultant, get in touch via the link below:

Dental emergencies

Click on the link below for information on what to do in the event of a dental emergency.