How To Make a Complaint
Whilst we make every effort to maintain the highest standards, we recognise that there may be some occasions where we fail to satisfy the particular requirements of our customers.
In these instances, we would love the opportunity to put things right and so would like to hear from you.
If you’re unhappy with the service you’ve received from DPAS
Please contact us on any of the details below and we will do our best to get your complaint resolved as quickly as possible.
Talk to us
If you’d like to speak directly to one of our Customer Service Advisors or a Manager,
please call us on 01747 870910, Monday to Friday, 9.00 am to 5.00 pm.
Write to us
If you would like to put your complaint in writing, please send it to:
Customer Services Manager
A complaint regarding the Worldwide Dental Emergency Assistance Scheme
If your complaint relates to the Scheme or the handling of a request for assistance, then please contact the Scheme Manager:
Worldwide Dental Emergency Assistance Scheme
Tel: 0300 303 5065
What will happen next?
On receiving your complaint, where possible, we will endeavour to resolve the issue within three working days. In the unusual circumstance that this is not possible, we will resolve it within eight weeks.
A complaint regarding your Supplementary Insurance Policy
If your complaint relates to the claims handling of the insurance policy, then please contact the Administrator:
Tel: 01747 870910
If you’re unhappy with the final response of the Administrator, you can refer the dispute to the Financial Ombudsman:
The Financial Ombudsman Service
Tel: 0800 023 4567 & 0300 123 9123
Online Dispute Resolution
If you are unhappy with our final response regarding any product or service bought online, you may also submit your complaint via the Online Disputes Resolution website using this link ODR.
DPAS Limited, Cambrian Works, Gobowen Road, Oswestry, Shropshire SY11 1HS
DPAS Limited (Registered in England and Wales No. 03247652). Registered office: Cambrian Works, Gobowen Road, Oswestry, Shropshire SY11 1HS.