Patients’ frequently asked questions

What service does the dental helpline provide?

The helpline will endeavour to find a dentist in the local area. If successful, the operator will make an appointment for you or provide you with contact details if you prefer. Whilst every endeavour will be made to source a dentist and make an appointment, the dental helpline cannot guarantee that a dentist will be available to see you.

What is temporary emergency treatment?

Temporary emergency treatment is urgent treatment required to relieve pain or discomfort, which is necessary to make you comfortable, until such time as you can visit your regular dentist.

Can I claim for permanent treatment received during an emergency appointment?

No. Unless the emergency appointment is required as a result of a dental injury, you are covered for temporary emergency treatment only. If permanent treatment is received, any claim settlement will be based on the likely cost of temporary emergency treatment had this been delivered in isolation.