Patients’ frequently asked questions

What service does the dental helpline provide?

The helpline will endeavour to find a dentist in the local area. If successful, the operator will make an appointment for you or provide you with contact details if you prefer. Whilst every endeavour will be made to source a dentist and make an appointment, the dental helpline cannot guarantee that a dentist will be available to see you.

What is temporary emergency treatment?

Temporary emergency treatment is dental treatment that is urgent and necessarily required to stabilise your oral condition pending subsequent permanent treatment.

Can I claim for permanent treatment received during an emergency appointment?

No. Unless the emergency appointment is required as a result of a dental injury, you are covered for temporary emergency treatment only. If permanent treatment is received, any claim settlement will be based on the likely cost of temporary emergency treatment had this been delivered in isolation.

I have tripped and damaged a tooth (e.g. in a fall whilst running for a bus). The tooth had already been identified as a tooth requiring treatment; can I make a claim?

You should complete a Claim Form. DPAS will investigate both the circumstances surrounding the injury incident and the pre-incident condition of the tooth to determine how much benefit should be paid.

Get in touch

Get in touch

If you have any queries relating to your dental plan or Supplementary Insurance policy, you can get in touch via the link below:

Dental emergencies

Click on the link below for information on what to do in the event of a dental emergency.