What happens in an emergency?
(within 15 miles of your dental practice)
When you are at home you should call your practice to access your dentist’s own emergency arrangements, including the out-of-hours emergency arrangements if appropriate. In the unlikely event that your dentist’s emergency arrangements are not available, you may see a dentist of your choice, or you may call the dental helpline for assistance (see below). When you are at home, unless the emergency treatment is required as a result of a dental injury, you cannot claim for emergency treatment under this Supplementary Insurance.
Emergency treatment may be covered by your dental plan if provided by your dentist or any rota dentist. Your practice will be able to advise you if your dental plan includes emergency treatment.
Away from home:
(more than 15 miles from your dental practice)
If you are away from home or overseas you may see a dentist of your choice. Your hotel, holiday representative or hosts may also be able to provide contact details for a dentist in the area. If you need help in obtaining emergency dental treatment, you may call the dental helpline (see below).
When you are away from home you are covered under this Supplementary Insurance for temporary emergency treatment required at the initial appointment. You should pay for the treatment, obtain a receipt and submit a claim upon your return home. You can claim the actual cost of the temporary emergency treatment up to Policy limits, subject to the overall limit.
Dental Helpline numbers:
In the UK: 0800 525 631
Overseas: +44 1747 820841
Get in touch
If you have any queries relating to your dental plan or Supplementary Insurance policy, you can get in touch via the link below:
Click on the link below for information on what to do in the event of a dental emergency.