Complaints

DPAS and ACE take their responsibility for treating customers fairly very seriously and as such will endeavour to meet your expectations of high quality service at all times. As a company authorised and regulated by the Financial Conduct Authority (FCA) we are fully committed to the principles of Treating Customers Fairly (TCF).

If you are dissatisfied with the service provided in relation to the Supplementary Insurance, or if you feel an incorrect claim decision has been made, please contact the Insurance team at DPAS.

Our Complaints Handling Process can be viewed here.

ACE is a member of the Financial Ombudsman Service, so if your complaint still remains unresolved, you are entitled to approach the Financial Ombudsman for assistance. A leaflet explaining its procedure is available from ACE on request. These complaint procedures do not affect your legal rights.

 Online Dispute Resolution

 

If you are unhappy with our final response regarding any product or service bought online, you may also submit your complaint via the Online Disputes Resolution website using this link ODR.

Get in touch

Get in touch

If you have any queries relating to your dental plan or Supplementary Insurance policy, you can get in touch via the link below:

Dental emergencies

Click on the link below for information on what to do in the event of a dental emergency.