Customer Service Advisor

The following gives a brief summary of this role and describes the associated duties and responsibilities. This description should not be considered exhaustive.

Reporting to:

Head of Customer Services

Based at:

DPAS Head Office, Tisbury

Role:

To provide an efficient and professional service to existing and new DPAS registered dental practices.

Key Responsibilities:

• Working closely in a sub team of three ensuring everyone in team is kept up to date in order to cover sickness and holidays.
• Keeping in regular contact with allocated dental practices ensuring they are happy with the service we offer and answering any issues or queries.
• Dealing with any patient queries.
• Receiving and sorting post relating to customer services.
• Day to day processing of practice patient forms and accurately recording all information on DPAS database system.
• Monitoring unpaid reports and dealing with letters and enquiries.
• Liaising with other teams within DPAS Limited where necessary.
• Using iMeta system.
• Using Sage CRM system.

Competencies required:

• Good understanding of Microsoft Office
• Excellent telephone skills
• Good interpersonal skills
• Good eye for detail
• Strong organisational skills
• Self-motivated

Competencies preferred:

• Ability to keep calm under pressure
• Previous office experience